How to use
How do I record my greeting?
Upon completing your booking, we will provide you with a link to our recording portal. This portal allows you to create a customized greeting for both your Audio Guestbook and Digital Audio Guestbook.
To ensure your personalized greeting is loaded onto your phone upon delivery, please record and submit it no later than 15 days before your event date. As your special day approaches, we will send you reminders to submit your greeting. If you choose not to record a greeting or prefer not to, we will load a generic one on your behalf.
Once you receive your Audio Guest Book, you can also record greetings directly on it.
Do I need to charge or plug in my Audio Guest Book?
Rest assured that your Audio Guest Book will be delivered to you with a full charge, providing you with more than 50 hours of battery life.
How do I set up my Audio Guest Book?
Simply remove the Audio Guest Book from its packaging and power it on 🙂
Your Audio Guest Book will be delivered to you fully charged and preloaded with your personalized greeting. Once activated, your guests can simply pick up the phone, listen to your greeting, and leave a message.
Additionally, you will receive detailed setup instructions, and our phone support is available seven days a week to assist you if needed.
How will my guests know how to leave a message?
Your Audio Guest Book is delivered with stylish ‘How to leave a message’ signage.
Is there a limit to the number of messages?
In technical terms, the answer is yes. However, in practical terms, it is not the case. Your Audio Guest Book offers a recording memory capacity of 100 hours which would typically allow for over 3,000 messages to be stored.
Delivery & Return
How do I receive my Audio Guest Book?
Your Audio Guest Book will be delivered to the address you provided during the booking process via a courier service. You can expect to receive your Audio Guest Book at least three days before your scheduled event date.
How much is delivery?
Delivery & return shipping of your Audio Guest Book is free Australia-wide.
Will my Audio Guest Book be delivered on time?
To ensure its timely arrival, your Audio Guest Book will be dispatched via courier at least 14 days before your event date. In the majority of cases, you can expect to receive your Audio Guest Book up to 5 days prior to your event date.
How do I return my Audio Guest Book?
All you need to do is place your Audio Guest Book in the provided prepaid postal satchel and conveniently drop it off at the nearest post office.
Please ensure that you return your Audio Guest Book within three days after your event date.
Can I get my Audio Guest Book anywhere in Australia?
Absolutely you can!
Delivery and return shipping Australia-wide is included in your hire.
How do I apply a coupon code?
Coupon codes can be entered at the checkout. After you have selected an Audio Guest book, add it to your cart and select “Checkout”. At the checkout, there will be option to “Show Order Summary”. This is where you will find the field to enter your coupon code. Happy shopping!
How far out or last minute can I book?
We are open to bookings starting from 6 weeks in advance and even further into the future. Your primary concern should be securing the desired style of your choice.
If you require your Audio Guest Book within a timeframe of less than 6 weeks, please reach out to us, and we will do our best to accommodate your request.
Can I cancel or change my booking?
For a complete refund, you have the option to cancel your booking up to 21 days before your event date. If the cancellation is made between 15 and 20 days prior to your event date, a 50% refund will be provided.
Up to 15 days before your event date, you can modify your booking by selecting a different style of Audio Guest Book at no additional cost. Please note that this is subject to availability.
Due to the commencement of the dispatch process within 14 days of your event date, it is not possible to cancel or make changes to your booking. Unfortunately, no refund or credit can be provided in such cases.
Are Audio Guest Books just for weddings?
Nope. You can get Audio Guest Books for any event you want to make unforgettable!
Voice Message Gallery
When will I recieve my voice message gallery?
Upon receiving your Audio Guest Book, you can expect to receive your gallery within one day of submitting the image for customization of your video files. However, the maximum timeframe for receiving the gallery is five days, whichever occurs earlier.
What format will the messages be in?
In your voice message gallery, you will find both audio (MP3) and video (MP4) files for each recording, allowing for convenient downloading and sharing on any device or social media platform.
Each recording is provided as an independent file, presented separately.
Will I receive all of the voice messages that were recorded?
You sure will. We include all your recorded voice messages in your online gallery.
When do I send you the image for our video files?
After we receive your Audio Guest Book, we will remind you to submit an image from your event day or a fun throwback. This image will be incorporated into the video (MP4) versions of your voice messages, making them ready for sharing.
Something still on your mind? Contact Us